Shipping Policy

We aim to process and dispatch all orders within 1–3 business days after payment confirmation (unless otherwise noted).
Business days exclude weekends and public holidays.
You will receive a notification (via email or WhatsApp) when your order is shipped, along with tracking details.

We ship from our Lahore, Pakistan hub to all major cities within Pakistan.
Standard shipping is available free for orders over PKR [insert threshold] within Pakistan.
For international shipments, or locations outside major cities, shipping fees apply and will be calculated at checkout.
Any customs duties, taxes or import fees for international orders are the responsibility of the recipient.

Within Pakistan: Typically 2–5 business days after dispatch, depending on destination.
International: Delivery time varies based on country and courier; usually 7–21 business days, excluding customs delays.
Please note that delivery times are estimates only and not guaranteed—factors like courier delays, customs checks, or unforeseen events may affect arrival.

Once your order is shipped, you’ll receive a tracking number by email or WhatsApp.
Use this number to monitor shipment status via the courier’s website.
If you do not receive a tracking number within 48 hours of dispatch, please contact us at hajraslegacy@gmail.com or WhatsApp +92 327 0709662.

If your parcel shows as delivered but you did not receive it, please contact us within 7 days so we can investigate with the courier.
For mis-delivered or lost parcels, we will work with the courier to locate the package. If confirmed lost, we will offer either a resend or refund, depending on availability.
Delays caused by customs, natural events, or force-majeure (strikes, weather, etc.) fall outside our direct control. We will still assist but cannot guarantee resolution in these cases.

Please ensure your shipping information is correct at checkout.
If you need to change your address after placing an order, contact us immediately. If the order has already shipped, any additional delivery cost or return-shipping cost will be your responsibility.

Our Shipping Policy covers shipping only; for details of returns or exchanges please refer to our Returns & Refunds Policy page.
Items returned because of an incorrect address or refusal of delivery will incur return shipping fees, which will be deducted from any refund.

If you have any additional questions regarding shipping, please get in touch with us at:

Thank you for choosing Hajra’s Legacy — we look forward to delivering elegance to your doorstep.