Refund & Return Policy
At Hajra’s Legacy, customer satisfaction is our top priority. We carefully inspect every item before dispatch, but if there’s an issue, we’re here to help.
1. Returns & Exchanges
We accept returns or exchanges within 7 days of delivery if the item:
- Is unused, unworn, and in its original packaging with tags attached.
- Is faulty, damaged, or incorrectly delivered.
Please note, items bought on sale or discount are not eligible for return or exchange unless defective.
2. Refunds
Refunds are only issued if:
- The product you received was faulty or damaged, and
- A replacement is not available.
Refunds will be processed through the original payment method within 7–10 business days after inspection and approval.
3. Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned or exchanged:
- Used or worn items
- Customized or altered products
- Sale or promotional items
4. Return Process
To request a return or exchange, please contact our team with your order number and reason for return at:
📧 hajraslegacy@gmail.com
📞 +92 327 0709662
Once approved, we’ll guide you through the return process. Please note that return shipping costs may apply unless the mistake was on our end.
5. Important Notes
- Items returned without prior approval will not be accepted.
- Hajra’s Legacy reserves the right to reject returns that don’t meet our policy conditions.
- We do not offer cash refunds for change of mind.